1. Who we are

We at Pet Med Direct (“we”, “us”, “our”) are committed to protecting your privacy and ensuring that you understand how we use cookies when you visit our website petmeddirect.co.uk. We are the data controller for the purposes of UK and EU data protection law.

2. What are cookies?

Cookies are small text files placed onto your device (computer, tablet or mobile) by the website you visit. They help the site recognise your device and store some information about your interaction (for example your preferences, login status or the fact you visited previously). Some cookies are “session cookies” (deleted when you close your browser) and others are “persistent cookies” (remain for a set period).
We may use both first-party cookies (set by us) and third-party cookies (set by others) via our site.

3. How we use cookies

When you visit and use our website, we may place cookies in your browser for the following purposes:

• Essential / strictly necessary cookies: These enable core functionality of the site (e.g., your shopping basket for prescription items, the login for your account, security features). Without them the site cannot function properly.

• Analytics or performance cookies: We may use these to understand how you use the site (e.g., which pages you visit, which links you click) so that we can improve the website experience, fix issues, test new features, and optimise our services.

• Functional cookies: These remember your preferences (for example language, region, or if you’ve accepted our cookie banner) so that your experience is smoother.

• Marketing / targeting cookies: These cookies or similar technologies may be used to track your activities across the site (and potentially across other websites) so we can show you relevant adverts or offers, or understand the performance of our marketing campaigns.

4. Third-party cookies

In addition to our own cookies, we may partner with third-party service providers (for example analytics platforms, social media plug-ins, advertising networks) who may set cookies on your device. We are not always in full control of how those third-parties use the cookies, so you should review their privacy/cookie policies for more information.

5. Your choices regarding cookies

You can choose to accept or decline non-essential cookies. Most web browsers allow you to refuse or remove cookies. For example:

• In Chrome: Settings → Privacy and security → Cookies and other site data.

• In Firefox: Settings → Privacy & Security → Cookies and Site Data.

• In Safari: Preferences → Privacy → Manage Website Data.
  If you disable or refuse cookies, please note that some parts of our website may not work as intended (for example, you may not be able to use your shopping basket, log in to your account, or we may not be able to remember your preferences).
  You can also revisit your cookie preferences at any time via our cookie-banner or settings link.

6. More information

For more information on how cookies and similar technologies are regulated in the UK, please see the guidance from the Information Commissioner’s Office (“ICO”).
If you have questions or concerns about our use of cookies or your rights, you may contact us at:

• Email: info@petmeddirect.co.uk

• Address: 47 Old Coach Road, Templepatrick, BT39 0EX

• Website: petmeddirect.co.uk