✓ Registered Vet Practice
🚚 Fast UK-Wide Delivery, Including Northern Ireland
℞ Prescription & Non-Prescription Products
→ Need to upload a prescription?
Contact Pet Med Direct
Need help with an order, prescription, delivery, or pet medicine enquiry?
Our team is here to help.
Our team is here to help.
For the quickest response, please include your order number if you have one, your pet name where relevant, and a clear description of your enquiry.
✓ UK pet medicine support ✓ Prescription order help ✓ Delivery guidance ✓ Backed by Farm Vet Services
How Can We Help?
Choose the option below that best matches your enquiry, or use the contact form further down the page.
Prescription Help
Questions about uploading a prescription, prescription checks, repeat prescriptions, or required vet details.
Order Support
Need help with an order you have already placed? Please include your order number when contacting us.
Delivery Questions
Find information about postage, dispatch times, cold delivery, and estimated delivery times.
Cold Delivery
Important information for refrigerated and temperature-sensitive pet prescription medicines.
Send Us a Message
Please complete the form below and we will get back to you as soon as possible. If your enquiry is about an existing order, please include your order number.
Before You Contact Us
To help us answer your enquiry quickly, please include as much relevant information as possible.
- ✓ Your order number, if you have one
- ✓ Your full name
- ✓ Your pet name, if relevant
- ✓ The medicine or product name
- ✓ Your prescription details, if relevant
- ✓ Your delivery postcode, if asking about delivery
- ✓ Photos or documents only where requested
Please do not send payment card details through the contact form.
Need a Quick Answer?
Check our help pages first – they cover the most common questions about prescriptions, delivery, and orders.
Important Help Pages
Before contacting us, these pages may answer your question more quickly. They explain our prescription process, delivery options, cold-chain delivery rules, returns information, and customer responsibilities.
Prescription Upload
Upload your UK veterinary prescription securely after placing your order.
Postage Information
Read about delivery services, dispatch times, postage costs, and estimated delivery times.
Cold Delivery
Important information for refrigerated and temperature-sensitive pet prescription medicines.
Terms and Conditions
Read our terms covering orders, prescriptions, cancellations, refunds, delivery, and customer responsibilities.
Shop Pet Medicines
Browse pet medicines, prescription products, food, supplements, and pet care items.
Website Help Hub
Find answers to common questions about prescriptions, orders, delivery, payments, refunds, and account details.
Refunds and Returns
Check what can and cannot be returned, including restrictions for prescription and cold-chain medicines.
Response Times
We aim to respond to enquiries as quickly as possible during working hours. Response times may be longer during busy periods, weekends, public holidays, or when additional prescription checks are required.
Important: Prescription medicines cannot be dispatched until a valid UK veterinary prescription has been received, checked, and accepted.
Please note: Delivery times are estimates only and are not guaranteed. Please check our postage information and cold delivery guidance before ordering temperature-sensitive medicines.
Contact Us FAQs
You can upload your prescription using our prescription upload page. Please make sure the prescription is clear and all details are visible.
Please include your order number, full name, email address used at checkout, and a short description of the issue.
Yes. If your medicine needs to stay cold, please read our Cold Delivery page before ordering and contact us if you are unsure.
Prescription medicines and cold-chain items are subject to restrictions. Please check our Terms and Conditions or contact us before returning anything.
No. Pet Med Direct supplies veterinary medicines within the UK only.
We aim to respond as quickly as possible during working hours. Response times may be longer during busy periods, weekends, public holidays, or where extra prescription checks are required.
Need Help With a Pet Prescription Order?
Send us a message and we will help guide you through the next step.