Yes. With Pet Med Direct, you can place your order first and then upload the corresponding prescription.

This allows us to match the prescription to:

• Your order number.
• The customer’s details.
• Your pet’s name.
• The medicine ordered.
• The prescribed strength.
• The prescribed quantity.

Prescription medicine cannot be dispatched until a valid prescription has been received, reviewed and approved. Uploading it immediately after placing your order helps prevent unnecessary delays.

Yes. For most standard veterinary prescriptions, Pet Med Direct can accept a clear photograph or scan in PDF, JPG or PNG format.

The uploaded image should show the complete prescription, including all four edges of the document. It must be clear enough for our team to read:

• The pet owner’s details.
• The pet’s name and species.
• The medicine name.
• The strength and formulation.
• The prescribed quantity.
• The dosage instructions.
• The date of issue.
• The prescribing vet’s details.
• The vet’s signature.
• Any repeat instructions.

Do not crop out the top, bottom, signature, dosage instructions or reverse side of the prescription.

Pet Med Direct’s upload form allows you to upload files or capture a photograph using your device’s camera.

For most ordinary pet prescriptions, a clear uploaded image may be sufficient for checking and supply.

Different legal requirements can apply to certain controlled drugs. A controlled-drug medicine must not be supplied solely against an emailed, faxed or photographed prescription when the law requires the original signed document.

An uploaded copy may still help us perform an initial check, but Pet Med Direct will tell you when the original prescription must be received before the medicine can be dispensed.

A valid written veterinary prescription must contain the information required by the Veterinary Medicines Regulations.

For a pet prescription, this normally includes:

• The full name, address and contact details of the prescriber.
• The prescriber’s professional registration details, where available.
• The pet owner or keeper’s full name, address and contact details.
• Identification of the animal, including its species.
• The address where the animal is kept if different from the owner’s address.
• The date the prescription was issued.
• The prescriber’s signature or valid electronic signature.
• The medicine’s full name.
• The quantity prescribed.
• The pharmaceutical form, such as tablets, capsules, liquid or oral solution.
• The medicine’s strength or concentration.
• The dosage and administration instructions.
• Any necessary warnings.
• The number of authorised repeats, where applicable.
• A cascade statement where the medicine has been prescribed under the veterinary cascade.
• The required legal warning against unauthorised alteration of the prescription.

If legally required information is missing, the prescription may not be valid and Pet Med Direct cannot supply the medicine until the issue has been resolved.

Yes. The prescription should identify both the strength and the pharmaceutical form of the medicine.

Examples of pharmaceutical forms include:

• Tablets.
• Chewable tablets.
• Capsules.
• Oral solution.
• Oral suspension.
• Spot-on solution.
• Ear drops.
• Eye drops.
• Cream.
• Injectable solution.

Writing only a brand name may not provide enough information when that medicine is available in several strengths or formulations.

For example, a prescription stating only the medicine name could be incomplete if the same product is available as both tablets and an oral liquid. Pet Med Direct may need a corrected prescription before dispensing it.

A prescription must contain the prescriber’s signature or a legally valid electronic signature.

A vet’s name typed onto a document is not automatically the same as a valid electronic signature. The prescription must be properly authenticated by the prescribing veterinary surgeon.

When the signature is absent, unclear or cannot be verified, Pet Med Direct may ask for a properly signed replacement before supplying the medicine.