From 1st January 2026, new regulations mean that certain veterinary medicines can no longer be posted to Mainland UK. These rules affect products that require strict temperature control, specialised handling, or fall under specific legal categories. Please refer to our FAQ section below for a full explanation of which items are affected and why these changes have been introduced.
FAQ – Supplying Orders to Mainland UK (England, Scotland & Wales)
1. Why can’t you send some veterinary medicines to mainland UK?
We are based in Northern Ireland, which follows slightly different rules for veterinary medicines compared with Great Britain (England, Scotland and Wales).
Under current regulations, we are only allowed to send certain medicines from NI to GB if the product is specifically authorised for both regions. If it isn’t, we legally have to treat it as Northern Ireland–only and cannot post it to GB, even if you have a valid prescription.
This is a legal requirement, not a shop policy.
This rule works BOTH ways:
Just as we cannot send certain NI-only medicines to England, vets and pharmacies in England cannot send certain GB-only medicines to Northern Ireland unless their packaging is authorised for NI as well.
If the pack is GB-only, they are not legally allowed to send it into NI. If the pack is NI-only, we are not allowed to send it into GB.
It is the same law applied in both directions.
2. What is a “dual-labelled” medicine?
A dual-labelled medicine is a product where the exact same box is authorised for use in both:
Northern Ireland, and
Great Britain
These packs normally show both authorisation details on the packaging.
Only these dual-labelled products can move legally between NI and GB.
Unfortunately, many common POM-V and POM-VPS products are NOT dual-labelled, so they can only be supplied within the region they are authorised for.
Again, this is the same for vets and suppliers in England sending to NI.
3. Which products can you send anywhere in the UK?
We can normally deliver the following throughout the UK:
Pet foods and prescription diets (Hill’s, Purina, Orijen, etc.)
Supplements and nutraceuticals (YuMOVE, Protexin, etc.)
Most non-medicinal products such as shampoos, eye cleaners, joint supplements, wormers and other AVM-GSL items
Certain equine medicines and wormers that are known to be dual-labelled
On our website, these items will be shown as available for mainland UK delivery.
4. Which products are Northern Ireland–only?
Many POM-V and some POM-VPS medicines cannot be sent to GB because the packs are authorised only for NI/EU or only for GB, not both.
Examples include:
Small-animal pain relief and anti-inflammatories
Many flea, tick and worm treatments for dogs and cats
Heart, thyroid, hormone and cancer medicines
Certain eye and ear drops
If a product falls into this category, it will be marked as “Northern Ireland delivery only”.
And again — this rule applies both ways:
If a GB vet or pharmacy has a GB-only pack, they also cannot legally ship it to Northern Ireland.
5. I live in England/Scotland/Wales and have a prescription. Can you still help?
It depends:
If the medicine is dual-labelled, yes — we can usually supply it to GB with a valid prescription.
If the medicine is not dual-labelled, we are not legally allowed to supply it to GB, even with a correct prescription.
If we receive an order we cannot legally dispense, we will:
Contact you
Explain the reason
Refund the restricted item(s)
Return or destroy the prescription if requested
6. What happens if I accidentally order a NI-only medicine to a GB address?
Don’t worry — if this happens:
We review the order
If an item cannot be sent to GB, we will contact you
We will cancel and refund the restricted product(s)
We will never send a medicine that we are not legally permitted to supply.
7. How will I know before I order if something is NI-only?
We are updating our listings so that:
Products that can be supplied anywhere in the UK are clearly marked
Restricted items show “Northern Ireland delivery only”
The checkout may block GB customers from restricted products
Products available UK wide have this label
If you are unsure, please ask — we are happy to check for you.
8. I live in Northern Ireland — can I have my pet’s prescription supplied?
Yes. If you live in Northern Ireland, we can usually supply your pet’s prescription without any restrictions. The NI/GB rules mainly affect customers in England, Scotland and Wales — not those based in NI.
To order a prescription medicine in Northern Ireland, here’s how it works:
1. Get a prescription from your vet
Your vet must examine your pet and issue a written prescription for the medication they need. They can print it, email it to you, or send it directly to us (if they prefer).
The prescription must show:
Your vet’s details
Your pet’s name
The medicine name, strength and amount
The dosage instructions
The date issued
Your vet’s signature
Without this information, we are not allowed to dispense the medicine.
2. Place your order on our website
Add the medication to your basket and checkout as normal. During checkout, you will be asked to upload your prescription.
3. Uploading your prescription
You can upload:
A photo taken on your phone
A scanned PDF
A screenshot (as long as it’s clear)
If you don’t have it yet, you can still complete your order — just choose “Upload later” and email it to us when you receive it.
4. We check and verify the prescription
Once we receive your order and prescription, a qualified member of our team checks that:
The prescription is valid
The information matches your order
The medicine is authorised for supply in Northern Ireland
If anything needs corrected, we’ll contact you straight away.
5. We dispense and ship your medicine
When everything is verified, your order is prepared and posted to your NI address. Delivery times for NI orders are usually very fast.
9. Will these rules change?
Possibly. If regulations change, we will update our procedures and let customers know.
Our goals are simple:
Keep pets and animals safe
Follow all legal requirements
Be transparent about what we can and cannot send
10. Still have questions?
If you want to check whether a product can be shipped to your address, please contact us:
£22.00–£125.00Price range: £22.00 through £125.00 Inc VAT
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Your Dog’s Medication, Made Simple
At Pet Med Direct, we make ordering your dog’s prescription medicine quick, safe, and stress-free. Whether your dog needs ongoing treatment or a short course of medication, our process ensures you get what you need without delay.
How to Order in 3 Easy Steps
1. Get a Prescription from Your Vet Your vet will issue a written prescription for the medication your dog needs. From spring 2025, the maximum fee vets can charge for each prescription will be capped at £16, helping pet owners save money on long-term care.
2. Place Your Order Simply select the medication your vet has prescribed and add it to your basket. At checkout, you’ll be asked to confirm your dog’s details so we can ensure everything matches the prescription.
3. Upload Your Prescription You can upload a clear photo or PDF of your prescription during checkout, or you can send it to us later. Once our team of trained professionals verifies it, we’ll dispatch your order immediately.
Cold Chain Medicines – Delivered Safely
Some dog medications (such as insulin or certain liquid suspensions) must be kept refrigerated during travel. For these items we use:
Royal Mail Special Delivery (Next Day Before 1pm)
Temperature-controlled insulated packaging
Ice packs to maintain safe temperatures throughout transit
This ensures your dog’s medicine arrives in perfect condition, ready to use.
Supporting Your Dog’s Health
Your dog’s health is at the heart of everything we do. From joint support and skin care to heart medication and long-term conditions, we provide trusted, veterinary-approved treatments at fair prices. Regular vet check-ups, the right medication, and timely treatment all help your dog live a happy, active, and comfortable life.
If you ever need help choosing the correct product or understanding your prescription, our friendly team is here to guide you.
What people say about our shop
Clients Testimonials
Incredible service!
Ordered my dog’s medication in the afternoon and it arrived the very next day. Couldn’t believe how fast it was delivered. I’ll definitely be using Pet Med Direct again!
Sarah J. - Manchester
Super quick delivery and great prices.
Placed my order for flea treatment on Monday morning, and it was at my door by Tuesday. Everything was well packaged and exactly as described. Brilliant service.
Mark R. - London
Fast and reliable.
I needed my cat’s prescription tablets urgently, and Pet Med Direct didn’t disappoint. The order was processed straight away and arrived quicker than expected. Highly recommend.
Laura H. - Glasgow
Excellent communication and next day delivery
I was kept updated from order to dispatch, and my parcel arrived the following morning. It’s great to find a company that genuinely cares about speed and service.
Tom D. - Belfast
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