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→ Need to upload a prescription?
Can I Email My Prescription Instead of Uploading It?
Yes — here's when this works best, and what to include
Quick Answer
- Yes — if your upload won't go through, you can email your prescription to us
- Send it to info@petmeddirect.co.uk
- Include your order number, full name, pet's name, medicine name and vet practice details
- This is mainly there as a backup for when the upload form doesn't work for you
Upload or Email — Either Works
The upload form is the main way to get your prescription to us, and it works well for most people. If it won't accept your file for any reason, emailing it to us instead is a perfectly good alternative.
Either way, the same checks apply once it reaches us.
What to Include in Your Email
- Attach your prescription file as a clear PDF, JPG or PNG.
- Add your order number so we can match it to your order.
- Include your full name and your pet's name.
- Tell us the medicine name and your vet practice details.
- Send it to info@petmeddirect.co.uk and we'll take it from there.
Still Need Help?
- If you're not sure your email has arrived, contact us with your order number
- If you'd prefer to try the upload form again, that's fine too
- If you are unsure which option suits your situation, please contact Pet Med Direct and we can check this for you
How Pet Med Direct Can Help
However your prescription reaches us, it goes through the same checking process before anything prescription-only is dispensed.
Some treatments require a valid veterinary prescription. Pet Med Direct can only supply prescription medicines after the prescription has been checked. Always follow your vet's advice and the directions on the medicine label.
Frequently Asked Questions
Is emailing my prescription as safe as uploading it?
Yes, your details are handled the same way either way. It's simply a different route for the file to reach us.
Do I need to email it if my upload already worked?
No, there's no need to send it twice. Emailing is there as a backup option if the upload form doesn't work for you.
What if I don't have an order number to include?
That's fine, just mention this in your email and include as much detail as you can — your full name and pet's name will help us find your order.
How long will checking take if I email it?
Prescription checking usually takes 1–2 working days, whether it arrives by upload or by email.
Need pet products or prescription medicines? Visit the Pet Med Direct shop.
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This this article is for informational purposes only and does not constitute veterinary advice.
If you are concerned with your pet’s health, please consult a qualified veterinarian.
If you are concerned with your pet’s health, please consult a qualified veterinarian.