What Information Must Be Visible on My Pet Prescription?

A quick checklist before you upload, to help things go smoothly

Quick Answer

Your vet's name and practice details need to be clearly visible
The medication prescribed should be readable
Your pet's name should appear on the prescription
A clear photo or scan makes checking much quicker

What to Check Before You Upload

Your vet's name and practice details are clearly readable
The medication name is shown clearly
Your pet's name appears on the document
The prescription date is visible
The whole page is in shot — nothing cropped or cut off
There's no glare or blur covering the text

Why This Matters

Our team needs to be able to read your vet's details, your pet's name and the medication clearly to check everything matches up with your order.

When you email or upload your prescription, it also helps to include your order number, your full name, your pet's name, the medicine name and your vet practice details alongside the document itself.

If Something Isn't Clear

If part of the prescription is hard to read, we'll contact you to ask for a clearer copy
This can add a little time to checking, so a clear photo from the start helps
If you're not sure your prescription shows everything needed, please contact Pet Med Direct and we can check this for you

How Pet Med Direct Can Help

Our team checks every prescription that comes in. A clear, complete document simply means we can check it and move your order along without needing to come back to you.

Some treatments require a valid veterinary prescription. Pet Med Direct can only supply prescription medicines after the prescription has been checked. Always follow your vet's advice and the directions on the medicine label.

Frequently Asked Questions

Can I crop my photo to just show the writing?

It's best to keep the full page in shot so nothing important is accidentally cut off. As long as the text is sharp and readable, that's what matters most.

Does the prescription need a date on it?

A visible date helps our team confirm the prescription is still valid, so it's worth making sure this is included if your vet has added one.

What if my vet's handwriting is hard to read?

If our team can't make something out, we'll contact you using the details on your form so we can clarify it with you or your vet practice.

Do I need to include anything other than the prescription photo?

Adding your order number, your name, your pet's name and the medicine name alongside the photo helps us match everything up quickly.

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This this article is for informational purposes only and does not constitute veterinary advice.
If you are concerned with your pet’s health, please consult a qualified veterinarian.