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Why Has Pet Med Direct Asked for My Vet Practice Details?
It's nothing to worry about — here's what it's for
Quick Answer
- Vet practice details help us match your prescription to a real, registered vet
- For injectable medicines, this is also where the order needs to be delivered to
- It's a normal part of ordering prescription medicines, not a sign of a problem
- Our RCVS-authorised vet team checks this as part of every order
Why We Ask for This
01 Matching your prescription Most orders
Knowing which vet practice issued your prescription helps our team check the details quickly and confirm everything is in order.
02 Delivering injectable medicines
Injectable medicines must be sent directly to a registered veterinary practice rather than a home address, so we need the practice name and address to arrange this.
03 If our vet team has a question
If anything needs clarifying, having your vet practice details on file means we can resolve it more quickly rather than going back and forth with extra questions.
Worth Knowing
Pet Med Direct is a registered vet practice, and every prescription is checked by our RCVS-authorised vet team before anything prescription-only is dispensed.
If You're Ordering an Injectable Medicine
- You'll need to provide your vet practice's full name and address
- This is so the medicine can be delivered directly to them, not your home
- If these details aren't provided, your order may need to be cancelled
How Pet Med Direct Can Help
This information is simply part of how we keep prescription medicines safe and correctly matched to the right vet, pet and owner.
Some treatments require a valid veterinary prescription. Pet Med Direct can only supply prescription medicines after the prescription has been checked. Always follow your vet's advice and the directions on the medicine label.
Frequently Asked Questions
Do I need to give vet practice details for every order?
It's most important for prescription items, and essential for injectable medicines. If you're unsure whether your order needs it, please contact Pet Med Direct and we can check this for you.
What if I don't know my vet's exact details?
Add as much as you know, such as the practice name and town. If we need anything more specific, we'll contact you.
Will my vet practice be contacted directly?
If you are unsure whether your vet practice will be contacted for your particular order, please contact Pet Med Direct and we will help.
Does this slow my order down?
Having the details ready when you order or upload your prescription helps things move along smoothly, since it's information our team needs anyway.
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This this article is for informational purposes only and does not constitute veterinary advice.
If you are concerned with your pet’s health, please consult a qualified veterinarian.
If you are concerned with your pet’s health, please consult a qualified veterinarian.