Why Must Injectable Medicines Be Sent to My Vet?

A safety requirement, not a delivery preference

Quick Answer

Injectable medicines must be sent directly to a registered veterinary practice
We are unable to deliver injectable medicines to a home address
You'll need to give us your vet practice's full name and address when ordering
If these details aren't provided, your order may need to be cancelled

Why This Rule Exists

For safety, legal and professional reasons, injectable medicines must be delivered directly to a registered veterinary practice, where they can be administered by a vet or a suitably qualified veterinary professional.

This is why we ask for your vet practice's name and address rather than your home address for these particular products.

What This Means When You Order

When you order an injectable medicine, you'll be asked for your vet practice's full name and address.
Provide this at the time of ordering, or as soon as we ask for it.
Your order is then sent directly to the practice, not your home address, once everything has been checked.

Important

If Vet Practice Details Aren't Provided

We reserve the right to cancel the order
A £5 administration fee may be deducted from any refund to cover processing, cancellation and repayment costs
We may also refuse or cancel an order where delivery arrangements don't meet legal, regulatory or safety requirements

If You're Not Sure About Your Order

If you're unsure whether a product you've ordered is injectable, please contact Pet Med Direct and we can check this for you
If you need to update your vet practice details, contact us with your order number as soon as possible

How Pet Med Direct Can Help

Our team can help confirm what's needed for your specific order, including whether your product is classed as injectable and what vet practice details we'll need from you.

Some treatments require a valid veterinary prescription. Pet Med Direct can only supply prescription medicines after the prescription has been checked. Always follow your vet's advice and the directions on the medicine label.

Frequently Asked Questions

Can I collect an injectable medicine instead of having it sent to my vet?

If you are unsure about collection options, please contact Pet Med Direct and we can check this for you.

What if I don't have my vet's full address to hand?

Provide as much detail as you can when ordering, and add the rest as soon as possible if we get in touch to ask for it.

Will my vet practice know the order is coming?

If you are unsure whether your vet practice will be notified directly, please contact Pet Med Direct and we will help.

What happens to my refund if my order is cancelled for this reason?

If valid vet practice delivery details aren't provided and the order needs to be cancelled, a £5 administration fee will be deducted from any refund issued, to cover processing, cancellation and repayment costs.

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This this article is for informational purposes only and does not constitute veterinary advice.
If you are concerned with your pet’s health, please consult a qualified veterinarian.