How Do I Know If My Prescription Has Been Received?

A simple way to check, if you'd like some reassurance

Quick Answer

If you'd like to confirm receipt, contact us with your order number
Our team reviews every prescription that comes in
Checking usually takes 1–2 working days
You'll be contacted if anything else is needed from you

How to Check

Have your order number ready. This is the quickest way for us to find your prescription.
Email info@petmeddirect.co.uk and let us know you'd like to confirm receipt.
Include your full name and pet's name too, in case your order number isn't to hand.
We'll check and let you know where things stand.

What Normally Happens

Once your prescription reaches us, whether through the upload form or by email, it's reviewed by our RCVS-authorised vet team. This usually takes 1–2 working days, and you'll be contacted if anything needs clarifying.

If You Can't Find Confirmation Anywhere

Not seeing a confirmation message doesn't necessarily mean something has gone wrong
If you'd like certainty, please contact Pet Med Direct with your order number and we will help
If you're not sure your prescription reached us at all, it's fine to upload or email it again

How Pet Med Direct Can Help

Our team is happy to confirm whether your prescription has been received and where it stands in the checking process — just get in touch with your order number.

Some treatments require a valid veterinary prescription. Pet Med Direct can only supply prescription medicines after the prescription has been checked. Always follow your vet's advice and the directions on the medicine label.

Frequently Asked Questions

Is there a tracker I can check online?

If you're unsure how to check the status of your specific order, please contact Pet Med Direct and we can check this for you.

How quickly will someone get back to me?

Our team aims to respond as promptly as possible. If your enquiry is urgent, please mention this when you contact us.

Do I need to wait the full 1–2 working days before checking?

Not at all. You're welcome to contact us at any point if you'd like reassurance that your prescription has arrived.

What if I sent it but didn't include my order number?

That's fine — your full name and pet's name will usually help us find it. Please contact Pet Med Direct and we will help.

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This this article is for informational purposes only and does not constitute veterinary advice.
If you are concerned with your pet’s health, please consult a qualified veterinarian.