Why Does My Prescription Photo Need to Be Clear?

A sharp, well-lit photo is the quickest route to a fast check

Quick Answer

Our team needs to read your vet's details, your pet's name and the medication clearly
A blurry or dark photo can mean we need to contact you for a clearer copy
This can add time to the usual 1–2 working day checking process
Good lighting and a steady hand make a big difference

Why Clarity Matters

Our RCVS-authorised vet team checks every prescription against the details on your order. If part of the photo is unclear, they may not be able to confirm everything is correct without getting in touch with you first.

Tips for a Clear Photo

Use good lighting — natural daylight usually works best.
Hold the camera steady and make sure the prescription is in focus before taking the photo.
Lay the document flat to avoid shadows or creases obscuring the text.
Keep the whole page in shot, including your vet's details and the medication name.
Check the photo before uploading to make sure everything is readable.

If We Can't Read Something

If our team can't make out a detail, we'll contact you to ask for a clearer copy
This is simply to make sure everything matches up correctly before anything is dispensed
If you're not sure your photo is clear enough, please contact Pet Med Direct and we can check this for you

How Pet Med Direct Can Help

A few extra seconds spent making sure your photo is clear can save a back-and-forth later on, helping your order move through checking smoothly.

Some treatments require a valid veterinary prescription. Pet Med Direct can only supply prescription medicines after the prescription has been checked. Always follow your vet's advice and the directions on the medicine label.

Frequently Asked Questions

Is a scan better than a photo?

Either works fine, as long as the result is clear and readable. A scan can sometimes be easier to get sharp, but a steady, well-lit photo works just as well.

What if my vet's handwriting is naturally hard to read?

If our team has any difficulty reading a detail, we'll contact you so we can clarify it together, possibly with your vet practice.

Does a slightly blurry photo always cause a delay?

Not always, but it increases the chance that we'll need to ask you for a clearer copy, which can add a little time.

Can I retake and re-upload a photo if I'm not happy with it?

Yes, you're welcome to upload again if you think a clearer photo would help. You can also email it to us instead if that's easier.

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This this article is for informational purposes only and does not constitute veterinary advice.
If you are concerned with your pet’s health, please consult a qualified veterinarian.