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→ Need to upload a prescription?
Can My Vet Send the Prescription Directly to Pet Med Direct?
Worth checking with us first, so it's handled the right way
Quick Answer
- Please contact Pet Med Direct and we can check the best way to handle this for you
- The usual route is for you to upload or email the prescription yourself
- Whichever way it arrives, the same checking process applies
- Have your order number ready when you get in touch
The Usual Way Prescriptions Reach Us
Most prescriptions come to us through the pet owner, either by uploading a clear photo or scan through our Upload Prescription page, or by emailing it to us with the order number and relevant details.
If You'd Prefer Your Vet to Send It
- Contact Pet Med Direct first, ideally with your order number, to talk through what's possible for your situation.
- Let your vet practice know what's agreed, so they have the right information.
- Keep a note of your order number so anything that arrives can be matched up correctly.
Before Your Vet Sends Anything
- Please contact Pet Med Direct first so we can confirm the best way to receive it for your particular order
- This helps avoid anything going missing or not being matched to your order
- If you are unsure who to speak to about this at your vet practice, that's worth checking with them directly
How Pet Med Direct Can Help
Our team can talk you through the options for your specific order and let you know the best way forward, whether that's you sending it yourself or arranging something with your vet practice.
Some treatments require a valid veterinary prescription. Pet Med Direct can only supply prescription medicines after the prescription has been checked. Always follow your vet's advice and the directions on the medicine label.
Frequently Asked Questions
Is it better for me to upload it myself?
Uploading or emailing it yourself, with your order number included, is the most straightforward route for most orders. If you're unsure what's best for your situation, please contact Pet Med Direct and we can check this for you.
Will my vet practice need any particular details from Pet Med Direct?
If you're arranging something directly with your vet practice, please contact Pet Med Direct first so we can confirm what's needed.
Does it matter who sends the prescription, as long as it arrives?
What matters most is that it reaches us clearly, with enough detail to match it to your order. Please contact Pet Med Direct if you'd like to confirm the best approach for you.
Will checking take longer if my vet sends it instead of me?
Prescription checking usually takes 1–2 working days once it reaches us, regardless of how it arrives.
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This this article is for informational purposes only and does not constitute veterinary advice.
If you are concerned with your pet’s health, please consult a qualified veterinarian.
If you are concerned with your pet’s health, please consult a qualified veterinarian.