I Placed an Order But Forgot to Upload My Prescription — What Now?

An easy fix — just upload it as soon as you can

Quick Answer

You can upload your prescription after placing your order — it's not too late
Go to the Upload Prescription page and include your order number
Your prescription items will stay on hold until this is done
To avoid delays, upload it as soon as possible

What to Do Now

Take a clear photo or scan of your pet's prescription, if you haven't already.
Go to the Upload Prescription page and complete the form.
Add your order number so we can match the prescription to your existing order.
Submit the form and our team will take it from there.

Why This Doesn't Cause a Problem

Orders containing Prescription Only Medicines (POM-V) simply wait until a valid prescription has been received and verified. Uploading it now, with your order number included, gets things moving again.

While You're Waiting

If your order also contains non-prescription items, everything ships together once the prescription is approved
Prescription checking usually takes 1–2 working days once it's with us
If you are unsure whether your order number has matched correctly, please contact Pet Med Direct and we will help

How Pet Med Direct Can Help

This usually means a quick, simple step rather than a problem with your order. Once we have your prescription, it's checked the same way as any other.

Some treatments require a valid veterinary prescription. Pet Med Direct can only supply prescription medicines after the prescription has been checked. Always follow your vet's advice and the directions on the medicine label.

Frequently Asked Questions

Will my order be cancelled if I don't upload straight away?

If you are unsure how long your prescription items will be held for, please contact Pet Med Direct with your order number and we will help.

Can I email it instead of using the upload form?

Yes, you can email it to info@petmeddirect.co.uk with your order number, full name, pet's name, medicine name and vet practice details.

Will I need to add my order number again somewhere else?

Just adding it to the upload form is enough — that's how we match your prescription to your existing order.

What happens to the rest of my order while I wait?

If your order has both prescription and non-prescription items, they're shipped together once your prescription has been approved.

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This this article is for informational purposes only and does not constitute veterinary advice.
If you are concerned with your pet’s health, please consult a qualified veterinarian.