I Uploaded My Prescription But Nothing Happened — What Do I Do?

A bit of quiet after uploading is normal — here's what's going on behind the scenes

Quick Answer

It's normal not to see anything happen straight away
Prescription checking usually takes 1–2 working days
Our team will contact you if anything else is needed
If you'd like to check on it, contact us with your order number

What's Happening Behind the Scenes

Once your prescription reaches us, it's reviewed by our RCVS-authorised vet team. This happens in the background, so it's normal not to see anything change on screen straight after uploading.

This step usually takes 1–2 working days. You won't necessarily hear anything from us unless something needs clarifying.

If You'd Like to Check

Give it a little time first. Checking usually takes 1–2 working days.
Have your order number ready. This is the quickest way for us to find your order.
Email info@petmeddirect.co.uk and let us know you'd like an update.
We'll check the status for you and let you know where things stand.

If You're Not Sure It Went Through at All

If you weren't given any kind of confirmation when uploading, that doesn't necessarily mean something went wrong
If you'd like certainty, please contact Pet Med Direct with your order number and we will help
If you're at all unsure, it's always fine to upload or email it again rather than wonder

How Pet Med Direct Can Help

Our team is happy to check the status of your prescription for you at any time — just have your order number ready when you contact us.

Some treatments require a valid veterinary prescription. Pet Med Direct can only supply prescription medicines after the prescription has been checked. Always follow your vet's advice and the directions on the medicine label.

Frequently Asked Questions

Should I have received a confirmation message?

If you are unsure whether you should have received a confirmation for your specific upload, please contact Pet Med Direct and we can check this for you.

How long should I wait before checking in?

It's worth allowing the usual 1–2 working days for checking before getting in touch, unless you're concerned for another reason.

Is it okay to upload it again just in case?

Yes, if you're unsure whether your first upload worked, uploading or emailing it again is perfectly fine.

Will my order be delayed while I wait to hear back?

Prescription items stay on hold until the prescription is verified, so it's worth checking in if you haven't heard anything after the usual checking window.

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This this article is for informational purposes only and does not constitute veterinary advice.
If you are concerned with your pet’s health, please consult a qualified veterinarian.