Website Help Hub

How to use the website and order what you need.

Prescriptions

How Do I Upload My Pet Prescription?

What Should I Do If My Prescription Won't Upload?

Can I Email My Prescription Instead of Uploading It?

What Information Must Be Visible on My Pet Prescription?

How Long Does It Take to Check a Prescription?

How Do I Know If My Prescription Has Been Received?

My Prescription File Is Too Large, What Should I Do?

What File Types Can I Use for My Prescription Upload?

Why Does My Prescription Photo Need to Be Clear?

Can I Use the Same Prescription More Than Once?

Why Has My Prescription Expired?

Can My Vet Send the Prescription Directly to Pet Med Direct?

Why Can't My Prescription Medicine Be Dispatched Yet?

I Uploaded My Prescription But Nothing Happened, What Do I Do?

Can I Upload My Prescription Before I Place My Order?

I Placed an Order But Forgot to Upload My Prescription, What Now?

Why Is My Order on Hold?

Why Is the Product I Ordered Different From My Prescription?

Why Must Injectable Medicines Be Sent to My Vet?

How Much Is Delivery and Which Courier Will Be Used?

Do You Deliver to Northern Ireland and the Rest of the UK?

Why Can't Pet Med Direct Send Orders Outside the UK?

Can I Return Pet Medication or Get a Refund?

Why Has Pet Med Direct Asked for My Vet Practice Details?

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